1. Eligibility for Returns

You may request a return or refund in the following cases:

• You received an incorrect product.
  
  
• The product is damaged, expired, or defective.
  
  
• Your parcel arrived incomplete.
  
  

⚠️ Important: Customers must notify us within 24 hours of receiving their parcel. Complaints received after this timeframe will not be entertained.

To report an issue, please contact us:
📞 WhatsApp: +92-3298243901
📧 Email: support@nexisorganic.com

2. Return Process

• Our customer care team will review your complaint within 24 hours.
  
  
• If your claim is valid, you will be provided with a return shipping label.
  
  
• Returned items must be unused, unopened, and in their original packaging.
  
  
• Once your parcel is received at our warehouse, our quality team will inspect it.
  
  

3. Refund Process

• Refunds will be processed within 15 working days after we receive and inspect the returned parcel.
  
  
• If approved, your refund will be issued to your original payment method.
  
  
• Please allow additional time for your bank or card provider to reflect the refund in your account.
  
  

4. Damages & Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or wrong item, contact us right away so we can make it right.

5. Non-Returnable and Non-Refundable Items

For safety and hygiene reasons, the following cannot be returned:

• Personal care & beauty products once opened.
  
  
• Custom or personalized products.
  
  
• Perishable goods (food, flowers, plants).
  
  
• Hazardous items (flammable liquids, gases, chemicals).
  
  
• Sale items, clearance products, and gift cards.
  
  

6. Exchanges

We currently do not offer direct exchanges. The fastest way to get what you want is to return your original item (if eligible), and then place a new order for the replacement.

7. Intellectual Property

All logos, trademarks, product names, and content on nexisorganic.com are the exclusive property of Nexis Organic.
Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Liability Disclaimer

• Nexis Organic is not responsible for misuse of products purchased from our website.
  
  
• Customers are advised to carefully read product labels before use.
  
  
• If you have sensitive skin, allergies, or medical concerns, please consult a dermatologist before using any product.
  
  

9. Jurisdiction

All disputes and claims shall be subject to the laws and jurisdiction of Pakistan.

📍 Contact Us
For returns, refunds, or questions:

🌐 Website: www.nexisorganic.com
📧 Email: support@nexisorganic.com
📞 Phone/WhatsApp: +92-3298243901